Help & contact

Last updated: 28 September 2026

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Contact

Before you write

My progress is gone

Did you create an account? Then sign in under Profile → Account with the same service (Apple or Google) you created it with. Without an account, progress lives on the device only and cannot be retrieved.

My subscription is missing after changing devices

Tap “Restore purchases” on the Pro page. The subscription belongs to the Apple or Google account you bought it with – it has to be the same one.

Cancelling a subscription

Subscriptions are always managed and cancelled at the store, not in the app: on iPhone under Settings → [your name] → Subscriptions, on Android in the Play Store → Subscriptions. In Versmemo, Profile → Manage subscription takes you straight there.

Reminders do not arrive

Check Profile → Reminder in the app first, then the notification permission in your device's system settings.

Deleting your data

You can delete everything yourself, immediately: Profile → Settings → Delete all data. That removes the progress on the device and your account including its backup. Details in the privacy policy.